The 5 stages of hold music

Last week, I had to go into the office early because I had a 7 am meeting. It was to be a two-hour conference call in which I would be heavily involved in a presentation to the client, so there was no bowing out.

Dutifully, I called in to the conference line on time, even though I knew it probably wouldn’t start right at 7. The client had to get to our offices (in a different city than I’m stationed in), and there would undoubtedly be delays and chit chat and set up time.

But as time stretched on and I heard the same 45-second loop of nondescript tones that passes as our company’s hold music, I experienced a lot.

Here are the five stages of hold music I encountered. Learn from my experience. Continue reading

How to deal with sudden success

Sometimes you work at a small endeavor–perhaps it’s just a hobby–that is not widely seen or known. Then sometimes, that blows up and makes you hugely successful.

Dealing with that sudden success can be a difficult process. This how-to guide (which is based on widely acknowledged principles and not at all to my own initial reactions to this blog suddenly reaching a wider audience) will teach you to handle that new-found success.

For the purposes of this exercise, let’s pick a random scenario that could lead to this kind of guide being necessary. Let’s say you write for a little-known blog with a very small audience that’s been growing quite modestly, and yesterday it gets featured on Freshly Pressed, where editors of your blog’s platform promote posts they like, which causes your readership to grow by leaps and bounds.

I know, it’s a far-fetched idea that would likely never happen, but let’s go with it. Continue reading